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At St Vincent’s Clinic we are committed to providing the highest possible standards of healthcare within the mission of St Vincent’s Health Australia.
You are entitled to comment on or complain about the services you receive at St Vincent’s Clinic. If you have a concern or a complaint we suggest that you first discuss the problem with the health service provider. Alternatively, you can direct your complaint to the St Vincent’s Clinic Executive Office.
St Vincent's Clinic would also appreciate hearing from you if you have a suggestion for improvement or a compliment about the service.
The New South Wales Health Care Complaints Commission (HCCC) acts in the public interest by receiving, reviewing and investigating complaints about health care in New South Wales.
The HCCC provides direct assistance to people through a telephone inquiry service. Callers are advised about the options available to resolve their concerns and how to make a complaint to the HCCC. To contact an inquiry officer, please call (02) 9219 7444 or 1800 043 159.
Only Guide dogs or accredited Assistance Dogs are permitted in St Vincent's Clinic. No other animals are permitted on the premises.
Smoking and environmental tobacco smoke is a serious risk to your health and the health of others. St Vincent’s Clinic and the entire St Vincent's Campus is a smoke-free environment. Smoking is prohibited within all areas of the clinic including all entrances and outdoor areas. Electronic cigarettes are also prohibited. If you would like to obtain information on how to quit, you can contact the Quitline on 131 848.
The consumption of alcohol within clinic and its grounds is also prohibited.